Cancellation and Refund Policy

Cancellation and Refund Policy for PRESTMART

Effective Date: 01-01-2025

At PRESTMART, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we want to ensure you can easily understand how to cancel an order or request a refund. Please read our Cancellation and Refund Policy below.

1. Cancellation Policy

You may be able to cancel your order depending on its status. Please follow these guidelines:

Order Cancellation Before Shipping

Canceling Before Dispatch: If your order has not yet been dispatched for shipping, you can cancel it for a full refund. Please contact our Customer Service team as soon as possible at prestmartindia@gmail.com to request a cancellation.

Order Cancellation After Dispatch

Cancellation After Shipment: Once your order has been dispatched, we are unable to cancel it. However, you can refuse delivery or initiate a return once the item is delivered see our Return Policy below.

Custom or Personalized Orders

Non-Cancellable Products: Orders for personalized or custom-made items cannot be canceled once the production or customization process has begun. These products are final sale.

2. Refund Policy

We want you to be happy with your purchase. If for any reason you are not satisfied, please read the following guidelines for returns and refunds:

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Time Frame: The item must be returned within 7 days of receipt .
Condition of the Item: The item must be unused, in its original packaging, and in the same condition you received it. This includes tags, seals, and other original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all refund requests.

Refund Process

Return the Item: If you meet the eligibility criteria, please return the item to us following the steps outlined in our Return Policy.
Refund Issuance: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7 business days.

Shipping Fees

Original Shipping Charges: Shipping charges are non-refundable. If you are returning an item, you are responsible for the return shipping costs unless the item is defective or the return is due to our error.
Free Shipping Offers: If you received a free shipping promotion and you return part of the order that made you eligible for free shipping, the shipping fee will be deducted from your refund amount.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards
Downloadable software
Personalized or custom-made products
Perishable goods (e.g., food, flowers, etc.)
Health and hygiene items (e.g., cosmetics, underwear, etc.) if opened
Items marked as final sale or clearance

Please check the product description for any specific return or refund restrictions.

4. Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping your items, but if you receive an item that is damaged, defective, or incorrect, please follow these steps for a full refund or replacement:

Contact Us Immediately: Notify us within 2 days of receiving the item at prestmartindia@gmail.com with your order number, a description of the issue, and photos of the damaged or incorrect item.
Return the Item: If required, we will provide you with a prepaid return label. Once we receive the item, we will process a full refund or send you a replacement.

5. How to Request a Refund or Cancellation

To initiate a return, cancellation, or refund, please follow these steps:

Contact Customer Service: Reach out to our Customer Service team at prestmartindia@gmail.com, including your order number and the reason for the cancellation or return.
Submit a Request: If applicable, submit your return request through our website the platform you purchased from.
Return the Product: If you are returning an item, follow the return instructions provided by our team. Please ensure that all returns are securely packaged.
Refund Issuance: Once your return is processed, we will issue your refund according to the method of payment used for the purchase.

6. Exchanges

We currently do not offer exchanges. If you would like a different item, please follow the return process to receive a refund and place a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received your refund within 3 business days of the approval notification, please check your bank account or payment provider for processing updates. If the refund still hasn’t appeared:

Contact Your Bank or Payment Provider: It may take additional time for the refund to reflect in your account due to processing times.
Contact Us: If you’ve followed the above steps and still have not received your refund, please contact us at prestmartindia@gmail.com.

8. Changes to This Policy

We may update our Cancellation and Refund Policy periodically. When we do, we will post the updated version on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy regularly for any changes.

9. Contact Us

If you have any questions regarding this Cancellation and Refund Policy, please contact our Customer Service team:

PRESTMART
Email: prestmartindia@gmail.com

Key Points to Customize:

Clear Time Frames: Clearly state the number of days within which customers can cancel orders or request refunds 7 Days.
Return Process: Make the return process as easy as possible, and consider offering pre-paid return labels for defective or incorrect items.
Communication: Ensure customer service contact details are easily accessible and responsive. A good communication process can prevent misunderstandings.
Non-Refundable Items: Clearly list any items that are non-refundable to avoid confusion.

By being clear and transparent about cancellations and refunds, you not only provide better customer service but also protect your business by setting clear expectations for your customers.